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Overview

If you run out of monthly media credits before your plan renews, you can top up with extra credits instead of upgrading your plan. Top-ups are a one-time purchase, not a subscription, and the credits never expire. Top-up credits work like this:
  • credits are sold in packs of 100 Media Credits
  • you can buy preset bundles or a custom quantity
  • payment is a one-time card charge through Stripe
  • credits are added to your account within a few seconds of payment
  • your monthly plan credits are always used first; top-up credits are only consumed after they run out
Top-ups apply to Media Credits only (clipping, captions, reframing, transcription, audiograms, and editor processing). AI Credits cannot be topped up. See the Reap Credit System guide for how each credit type is consumed.

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Who Can Top Up

  • You need an active paid plan (any paid or AppSumo plan). Free and trial users can’t buy top-up credits.
  • Only workspace admins can make the purchase. The option is hidden for members.

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Step-By-Step Workflow

1

Open settings

Go to Settings, or click Add credits in the lower left corner.
2

Start a top-up

In Settings, click Billing & Usage, then click Buy credits. The Top-up Credits popup opens.
3

Choose an amount

Pick one of the preset bundles, or select Custom to enter your own quantity (up to 1,000 packs in a single purchase). The popup shows the total price and the total credits before you pay.If you have a promo code, enter it in the Promo code field and it’s applied at checkout.
4

Complete the payment

Click Buy credits. You’re redirected to Stripe Checkout to pay with your card. This is a one-time payment and it doesn’t change your subscription or renewal date.
5

Credits are added automatically

After payment you’ll see a short “Finalizing your credits” screen, and the credits are added to your account within a few seconds. Your top-up balance appears in Settings → Billing & Usage under Top-up Credits.

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How Top-Up Credits Are Used

  • Plan credits first. Reap always spends your monthly plan credits before touching your top-up balance.
  • No expiry. Top-up credits never expire and roll over across billing cycles.
  • Active plan required to spend. Top-up credits can only be spent while you have an active paid plan.

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What Happens If My Plan Lapses?

If your subscription is cancelled or a payment fails, your top-up balance is frozen, not deleted. You’ll see a Frozen badge next to your Top-up Credits in billing settings. As soon as you’re back on an active paid plan, the full balance becomes spendable again.
Topping up is ideal for a one-off busy month. If you find yourself topping up every month, updating your subscription plan is usually better value.