> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reap.video/llms.txt
> Use this file to discover all available pages before exploring further.

# Top up media credits

> Buy extra media credits as a one-time purchase when your monthly plan credits run low.

> **For AI agents:** a documentation index is at [/llms.txt](/llms.txt). Every page is also available as markdown, just append `.md` to the URL.

## Overview

If you run out of monthly media credits before your plan renews, you can top up with extra credits instead of upgrading your plan. Top-ups are a one-time purchase, not a subscription, and the credits **never expire**.

Top-up credits work like this:

* credits are sold in packs of `100 Media Credits`
* you can buy preset bundles or a custom quantity
* payment is a one-time card charge through Stripe
* credits are added to your account within a few seconds of payment
* your monthly plan credits are always used first; top-up credits are only consumed after they run out

<Note>
  Top-ups apply to **Media Credits** only (clipping, captions, reframing, transcription, audiograms, and editor processing). AI Credits cannot be topped up. See the [Reap Credit System guide](/help-center/reap-credit-system-complete-guide) for how each credit type is consumed.
</Note>

## Who Can Top Up

* You need an **active paid plan** (any paid or AppSumo plan). Free and trial users can't buy top-up credits.
* Only **workspace admins** can make the purchase. The option is hidden for members.

## Step-By-Step Workflow

<Steps>
  <Step title="Open settings">
    Go to **Settings**, or click **Add credits** in the lower left corner.
  </Step>

  <Step title="Start a top-up">
    In Settings, click **Billing & Usage**, then click **Buy credits**. The **Top-up Credits** popup opens.
  </Step>

  <Step title="Choose an amount">
    Pick one of the preset bundles, or select **Custom** to enter your own quantity (up to `1,000` packs in a single purchase). The popup shows the total price and the total credits before you pay.

    If you have a promo code, enter it in the **Promo code** field and it's applied at checkout.
  </Step>

  <Step title="Complete the payment">
    Click **Buy credits**. You're redirected to Stripe Checkout to pay with your card. This is a **one-time payment** and it doesn't change your subscription or renewal date.
  </Step>

  <Step title="Credits are added automatically">
    After payment you'll see a short **"Finalizing your credits"** screen, and the credits are added to your account within a few seconds. Your top-up balance appears in **Settings → Billing & Usage** under **Top-up Credits**.
  </Step>
</Steps>

## How Top-Up Credits Are Used

* **Plan credits first.** Reap always spends your monthly plan credits before touching your top-up balance.
* **No expiry.** Top-up credits never expire and roll over across billing cycles.
* **Active plan required to spend.** Top-up credits can only be spent while you have an active paid plan.

## What Happens If My Plan Lapses?

If your subscription is cancelled or a payment fails, your top-up balance is **frozen, not deleted**. You'll see a `Frozen` badge next to your Top-up Credits in billing settings. As soon as you're back on an active paid plan, the full balance becomes spendable again.

<Tip>
  Topping up is ideal for a one-off busy month. If you find yourself topping up every month, [updating your subscription plan](/help-center/update-subscription-plan) is usually better value.
</Tip>